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fiction

Mathilda’s Corner (A of B)

Mr
Bay Bee Gott Bank call centre. How can I help you?

Hex
Uhhm… I can’t get money out of the machine.

Mr
I’m not seeing any transaction information here. Did you enter your PIN correctly?

Hex
I can use a pin? My hair is down today, but let me see if I can find one in my …

Mr
Ma’am a P I N is a passcode. Did you enter it?

Hex
No.

Mr
Was your card grabbed?

Hex
No… What card?

Mr
Your ATM card. Did you insert it into the slot?

Hex
OMG… When I opened my account, the banker guy said I could get money from an ATM whenever I want.

Mr
Did you get a card for the ATM, ma’am?

Hex
He asked me if I needed a card but I already had my Victoria’s Secret one. So I said it’s okay.

Mr
Have you ever used an ATM to withdraw cash before?

Hex
No.

Mr
Do you have a PIN for your Victoria’s Secret credit card, Ma’am?

Hex
No, I just give it to the counter people. But I need come cash right now because this guy outside my building asked me for some change for coffee. I don’t jingle so he said I should get some from the machine.

Mr
I see. You will need …

Hex
Wait… Hulloooo! That’s Burgie, my date. He’s giving the poor fellow some money. It’s …so … if it’s alright, can I hang up already?

Mr
Yes, Ma’am. You should…

By ΠιCΘLΣ

Life is short, so let’s be decent.

36 replies on “Mathilda’s Corner (A of B)”

Ummm, I feel like Hex and I could be friends. I often assume that I know what people are asking me to do, or assume that I understand the rules… (Or even just process for completing a simple task) and then, I get overwhelmed- because I can’t figure out which door to go in.
Sometimes taking that extra moment to make sure I am comprehending the point would make my life so much easier… Not to mention the lives of the tech support people who are left to untangle my web of ignorance.

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That’s an interesting observation. It is easy to get misunderstood and I sometimes think I’m speaking clearly but am not. Often, when we get immersed in an environment, we take so much for granted that our words can easily be taken out of context. I misread a label on a visa once and happily, everyone was good about it and I had a good trip. So, these things do happen.

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As far as the “May I hang up now?”
I have been known to ask people, “What am I supposed to do now?” Or even more embarrassing, “Just pretend I said the socially acceptable thing here. I want to be supportive.” I get a lot of confused looks.

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Thanks, Elle. I’m so glad you had a fun time reading it. I had to channel my inner Nikki Baby (Love and Hip Hop Hollywood) to get the tone just right. I just enjoy the way she eye rolls and gesticulates. Such fun.

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Yes, not only to me, but to other women in the call center. I think it’s due to the people who call. I don’t want to be judgemental but my explanation can cause people to think that way. But let’s just say I work for the government and people call in with their issues. I hope that gives you a better understanding with people feeling “entitled.”

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This is reminds me of my call center days. The stories I remember guys would hit on me after I helped him with whatever issue. Telling me to call them, I have already have their phone number. Ha!

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Lol! Like the story, (don’t know if it’s real or not) of the lady who phoned internet banking because she wanted to make a deposit but couldn’t figure out where on her computer she should insert the money. 🙂

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Thanks for reading. I’m glad you liked it. I never heard the story of the internet banking lady, but I wondered if someone is really that clueless and this dialogue just popped into my head. Then part B came to me. It should be an entertaining followup. I hope you’ll enjoy it, in two days’ time. x

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